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| Frequently Asked Questions | |
We try to anticipate questions you might have about our
products/services and provide the answers here. If you need
additional information please visit our contact us page. |
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1. |
Delivery: |
Delivery is available anywhere in the continental United States and
Canada. In most cases, delivery can be arranged overseas as well.
We will be happy to provide pricing for delivery to you. On an order of $1,000 or more, we have free delivery to anywhere
within 25 miles of our store! On our books and brochures, postage is already included in the
price. Special Delivery Prices to Nebraska! Click here for more
information! |
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2. |
Can I pick up the furniture myself? |
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Yes. Just bring a suitable vehicle and packing blankets. The furniture is not cartoned or packaged when we recieve it. If you don't have packing blankets, you can buy them from us for $15 a peice, and get your money refunded if you bring them back.
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3. |
How should I clean my
furniture? |
Please visit our Furniture Care page
for instructions on cleaning and caring for you furniture. |
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4. |
What kind of finish does your
furniture have, will it last, and will water and other
household items hurt it?
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5. |
If the furniture I order is not in stock, how long will it take
to be built? |
Most items will take 8-10 weeks, but some may take longer. If you
need a specific time please fill out our price request
form and put a note in there about wanting to know how long it
will take. |
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6. |
Will the furniture I purchase come with a guarantee? |
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We stand behind every piece of furniture we offer. Should the
furniture you purchase from us be defective in either material or
workmanship, simply return it to us and we will repair it at no
charge to you. If you would prefer to have us pick up and return it
to you following the repair, a transportation fee will be charged.
In the event that damage due to negligence or misuse occurs, we
will be happy to repair damage where possible, for a nominal
charge.
Upholstery is not warrantied, because all fabric either wears out
or tears sometime. We should be able to replace the fabric for you
if it does where out though.
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7. |
What is your return policy? |
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Should you receive an item that is defective or damaged in shipping
we will, at our option, have the item repaired or replaced at no
additional cost. |
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